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Emergency guide

Electrical Emergency? Who to Call, and What to Do First

The short answer

Call 911 for fire, smoke or someone shocked. Call your utility for downed power lines or a neighborhood outage. Call a 24/7 electrician for burning smells, sparking outlets, a hot panel, or power out in part of your home. Ready Electric answers any hour at (323) 286-9800. Want help? See our emergency electrical repair service.
If you smell burning, see smoke or sparks, or an outlet or panel is hot: turn off the breaker if you can do it safely, unplug what you can, and call (323) 286-9800. If there’s fire or heavy smoke, get out and call 911.

Call 911 First

  • Fire or smoke
  • Someone has been shocked
  • Sparks you can’t stop by turning off the main breaker

Call Your Utility

Downed or sparking power lines (stay at least 30 feet away), a neighborhood-wide outage, or damage to the line running to your house. That’s LADWP, Southern California Edison, or Pasadena, Glendale or Burbank Water and Power, depending on where you live.
Want a licensed electrician to take a look? Ready Electric answers 24/7.

Call an Electrician

  • A burning or hot-plastic smell
  • Sparking or scorched outlets and switches
  • A warm, buzzing or scorched panel
  • A breaker that won’t stay on
  • Part of the house without power
  • Water near the panel or wiring

What to Do While You Wait

Turn off the breaker for the problem circuit, or the main breaker if you can do it safely. Unplug what you can. Keep people away from the area. Don’t touch anything wet near wiring.

Power Shutoffs and Outages

During high fire-risk weather, Southern California Edison may turn off power in foothill areas. A properly installed generator hookup keeps essentials running without backfeeding the grid.

FAQ

More Questions

Yes. Turn off the breaker and call an electrician. If there’s smoke, call 911.
Your utility. If only your home is out, call an electrician.
Yes. Ready Electric is open 24 hours a day, 7 days a week.
Don’t touch it. Call an electrician right away.

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Tell us what’s going on. A live person answers 24/7, and you get priced options before any work starts.

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